GrandHotel Privacy Policy

At Grand Hotel, we are committed to protecting your personal information and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit GrandHotel Casino.com, use our GrandHotel app, or interact with our support team. By registering an account, completing GrandHotel login, or making a deposit, you agree to the practices described below.

Who We Are

Our platform is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. We hold a licence issued by the Kahnawake Gaming Commission, Canada (licence 00972), and our games are eCOGRA certified, with payout percentages reviewed by independent auditors. We have operated since 2001 and serve players internationally, including Canada. Our services are intended solely for individuals aged 19 and over, and we may request identification documents to confirm your eligibility and comply with regulatory obligations.

Information We Collect

We collect several categories of information to provide you with a secure grand hotel online casino experience:

• We gather registration details such as your name, date of birth, address, email and phone number when you complete grand hotel register or grandhotel register procedures.
• We collect financial information, including payment card details, e-wallet identifiers, and bank account data, whenever you make a grandhotel deposit or request a grandhotel withdrawal.
• We record technical data such as your IP address, browser type, device information and operating system when you access our site or the GrandHotel app.
• We track gameplay activity, wagering history, and bonus usage to manage your account, including any grand hotel bonus code or grandhotel bonus code you redeem.
• We store communication records from LiveChat and email correspondence with our support team.

How We Use Your Data

We use the information we collect to operate and improve our services. Our purposes include:

• We verify your identity and age before allowing you to complete grand hotel casino login or grandhotel casino login.
• We process deposits and withdrawals securely through Mastercard, bank transfer, prepaid vouchers, e-wallets, Interac, Visa OCT, Skrill and CAD EFT/eCheque.
• We administer our welcome bonus program, VIP Lucky Jackpots, and the Casino Rewards Loyalty Program, including tracking eligibility for any grandhotel no deposit bonus, grandhotel free spins, or grand hotel casino no deposit bonus offers.
• We personalise promotional content, send updates about a new grand hotel promo code, and notify you of upcoming draws or sweepstakes tickets.
• We monitor for fraudulent activity, money laundering, and breaches of our terms to protect our community of players.
• We analyse usage patterns to enhance our website, our GrandHotel app, and grandhotel casino app performance across desktop and mobile devices.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in after grand hotel login, and measure the effectiveness of our marketing campaigns. Cookies also help us recognise returning visitors researching a grand hotel review or comparing bonus offers before registration. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality, including features within our grandhotel live casino section.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors and financial institutions to complete transactions related to your grandhotel deposit or grandhotel withdrawal requests.
• Regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, for compliance and auditing purposes.
• Game providers such as Games Global and Pragmatic Play, who require limited account data to deliver slots, live dealer games, and table games through our platform.
• Fraud prevention and identity verification services to confirm the legality of your participation and protect against unauthorised access.
• Sister casinos within our loyalty network, where VIP points and rewards earned through the Casino Rewards Loyalty Program may be shared for redemption purposes.

Data Security

We employ industry-standard encryption, firewalls, and secure servers to protect the information you provide when using GrandHotel. Our systems are designed to prevent unauthorised access, alteration, or disclosure of your data, whether you are browsing our grandhotel slots collection, placing bets in our live casino, or managing your account through the grandhotel app. Despite our efforts, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal and financial information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Records related to deposits, withdrawals, and bonus activity are typically kept for a minimum period required by our licensing authority, even after your account becomes inactive.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to request access to the information we hold about you.
• The right to ask us to correct inaccurate or incomplete data.
• The right to request deletion of your data, subject to our regulatory retention obligations.
• The right to object to certain processing activities, such as receiving promotional communications about a new grandhotel bonus or grand hotel free spins offer.
• The right to withdraw consent for marketing at any time by contacting our support team.

Responsibility for Legal Compliance

We do not maintain a restricted country list; however, you alone are responsible for ensuring that participation in online gambling is legal in your country or jurisdiction of residence. We disclaim liability for any breach of local, national, or state laws resulting from your use of our services. We reserve the right to run identity checks and request supporting documentation at any stage to satisfy our regulatory requirements.

Third-Party Links

Our website and grandhotel casino app may contain links to third-party websites, including payment providers and promotional partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies independently before submitting personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of our services following such updates constitutes your acceptance of the revised terms. We recommend checking this page regularly, particularly before making a grandhotel deposit or claiming a grandhotel bonus code.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team via LiveChat, available 24/7, or by emailing support@crhelpdesk.com. We aim to respond to email queries within 48 hours and are committed to resolving your concerns promptly and transparently.