GrandHotel Cookies Policy

At Grand Hotel, we use cookies and similar tracking technologies to make your visit to our online casino smoother, safer and more personalized. This Cookies Policy explains what cookies are, how we use them across the GrandHotel platform, and what choices you have regarding their use. By continuing to browse GrandHotel Casino.com, using the GrandHotel app, or accessing your GrandHotel casino login, you agree to the use of cookies as described below.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize your browser, remember your preferences, and understand how you interact with our services. Whether you are reading a Grand Hotel review before signing up, checking a Grand Hotel promo code, or logging in to play, cookies help us deliver a consistent and secure experience every time you return.

Session and Persistent Cookies

We use both session cookies, which are deleted once you close your browser, and persistent cookies, which remain on your device for a set period. Session cookies are essential for keeping you logged in during your GrandHotel casino login session, while persistent cookies help us remember your language preference or currency selection the next time you visit.

How We Use Cookies at Grand Hotel Casino

We rely on cookies for a variety of purposes connected to the operation of our grand hotel online casino. These include verifying your identity, securing your account, remembering your game history, and ensuring that promotional offers, such as a Grand Hotel no deposit bonus or Grand Hotel free spins, are correctly applied to your account.

• We use cookies to keep you securely signed in after your GrandHotel login
• We use cookies to remember your preferred games, such as slots, roulette, blackjack or live dealer tables
• We use cookies to track your progress within our loyalty program and VIP status levels
• We use cookies to prevent fraud and protect your account from unauthorized access
• We use cookies to ensure that any GrandHotel bonus code or GrandHotel promo code you redeem is properly credited

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for our website and the GrandHotel casino app to function. Without them, you would not be able to complete a GrandHotel register process, log in to your account, make a deposit, or process a withdrawal request. We cannot disable these cookies, as they are fundamental to providing our services.

Performance and Analytics Cookies

We use performance cookies to collect anonymous information about how visitors use our site, including which pages are viewed most often and how long players spend on particular game types. This data helps us improve the layout of our grand hotel Casino platform and enhance the overall gaming experience.

Functionality Cookies

Functionality cookies allow us to remember choices you make, such as your preferred language, currency, or whether you access our services through the GrandHotel app or a desktop browser. These cookies also support features like remembering items in your cashier history or your last GrandHotel deposit method.

Advertising and Targeting Cookies

We may use advertising cookies, sometimes placed by trusted third-party partners, to display relevant promotions and track the effectiveness of our marketing campaigns. These cookies help us understand which channels bring players to our grand hotel online casino and allow us to tailor offers such as a Grand Hotel casino bonus to your interests.

Third-Party Cookies

Certain features on our website rely on third-party service providers, including payment processors, analytics companies, and game providers such as Games Global and Pragmatic Play. These partners may place their own cookies on your device when you interact with their content on our platform. We do not control these third-party cookies directly, but we require our partners to handle data responsibly and in line with applicable data protection standards.

Cookies and the GrandHotel App

If you download and use our GrandHotel casino app, similar tracking technologies, including mobile identifiers, may be used to provide the same functionality as cookies do on our website. This allows us to keep your GrandHotel casino login secure, remember your favorite slots and live casino games, and notify you of relevant promotions while using the app on your mobile device.

How We Use Cookies for Account and Transaction Security

Given the nature of our services, we place particular importance on using cookies to protect financial transactions. When you make a GrandHotel deposit or request a GrandHotel withdrawal, cookies help us verify that the request originates from your authenticated session and reduce the risk of fraudulent activity. We also use cookies to support the identity verification checks required under our licensing obligations.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most web browsers allow you to view, delete, or block cookies through their settings menu. Please note that disabling essential cookies may prevent you from completing a Grand Hotel register process, accessing your GrandHotel login, or using certain features of our platform, including deposits and withdrawals.

• You can adjust your browser settings to refuse all or some cookies
• You can delete cookies already stored on your device at any time
• You can manage app-level permissions if you access our services through the GrandHotel casino app

If you choose to block or delete cookies, some parts of our grand hotel casino may not function as intended, and your overall experience with our online casino may be affected.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business operations. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or about this Cookies Policy in general, please contact our support team at support@crhelpdesk.com. Our live chat is available 24/7, and email inquiries are typically answered within 48 hours. We are committed to being transparent about our data practices and are happy to assist with any concerns regarding your privacy while playing at Grand Hotel.